Customer Care
Zeel recognises that long-term support and care is essential in maintaining a strong and professional relationship with our clients. The customer relationship is designed to ensure day to day support is available to clients and executive contact is maintained throughout your time with Zeel.
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Customer Support Desk
Located in our Wolverhampton office, support is available and designed to be an easily accessible point of contact after you go live with our software. We have a personable approach for customer care, therefore our support department will get to know you and your business. The support team, available via phone, email and online portal, will provide day to day advice on the usage of the products and provide first line assessment on any of your queries.
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Account Management
With the objective to maintain a close relationship with our clients, your dedicated account manager will have quarterly face to face meetings where possible to ensure you are getting the best out of our software and business. There to help support in pushing your business further through our technology and ensure the software is continuously enhancing the performance of your company.
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Client Relations
Client relations is there to ensure the delivery of our service and products is always to the highest of standards. We will check in with clients and ensure they are receiving the support and help that we at Zeel promise to deliver.
Zeel Directors and CEO regularly review customer relationships and product usage with their colleagues, and wherever they feel feedback could be of benefit to a customer they will provide that feedback through the appropriate channels.
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Projects
Our Prince 2 qualified projects team will provide you with in-depth knowledge of our solutions throughout your project process. They will advise, where needed, on ways to improve your current recruitment process through using our solutions, and will provide you with bespoke training to your business on your solutions.
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Training
Additional training maybe required when taking on new business, new clients or new staff in the future. If this training cannot be delivered by your advanced user team, Zeel can provide additional training that we can scope and plan with your business to accommodate your needs.
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Product Client-led Road Map
As part of our promise to clients, we will continue to improve and enhance our software. Our Product Roadmap is maintained by Zeel and is formed from customer suggestions and Zeel’s experiences and initiatives from work with customers and their own research and developments projects. This collaborative approach is a way of ensuring that our clients are always getting the best out of our technology, and we are able to help their business stay ahead.
Savings
Our clever solutions consolidate the process of maintaining accurate records, invoicing and payroll to save you time and bring financial savings to your growing business.
Innovation
We provide true end-to-end web-based solutions that offer candidate selection and assignments, time sheets, invoicing and pay and bill process.
Control
Zeel monitors supplier chain performance through KPI reports and helps you maintain high standards across all areas of your business.
Compliance
Zeel’s knowledge will protect you from risk and keep you ahead of frequently changing employment legislation’s as well as complying to your internal company regulations.
Visibility
Our smart technology allows you to benchmark through real time visual dashboards and customisable reporting for forward planning and business analytics.
Reliability
We pride ourselves on customer satisfaction and that our business procedures comply with ISO 27001, ISO 9001, ISO 14001 and Cyber Essentials.
Get in touch to arrange a demo of any of our products and find out more.
